FAQ's

How long do the shoes take to arrive?

All our shoes are hand made to order specifically for you and as such, require 4 weeks to craft. Once completed, the shoes are then shipped to you within 7 days. We therefore request that you expect your shoes within 6 weeks from date of placing the order.

- Do you make shoes in any other UK sizes other than 6-12?

Yes – we can have shoes specially made in UK sizes 5-15. Please contact us using our contact form or send us an email info@bondandcarnaby.com.

 

- How will my shoes be packaged?

Your shoes will arrive in a Bond & Carnaby box with a branded cotton dust bags for every pair.

- How do I know that my shoes are genuine?

Our shoes are sold exclusively at www.bondandcarnaby.com or at our registered stockists. Shoes purchased outside of these channels may well not be a genuine product of Bond & Carnaby and therefore none of the said policies apply.

THE ORDER

-What is my Bond & Carnaby shoe size?

Our shoes are made true to size. If you typically wear a size 9, you can order a size 9 in our shoes. 

We only offer whole sizes...if you typically wear a half-size, we strongly recommend that you size down. For example, if you wear a size 10.5, we recommend that you size down to a 10. 

If you have any specific questions, you can email us at info@bondandcarnaby.com

How can I change my order once it’s been placed?

If you change your mind after your original order placement, please contact us within 24hrs highlighting the change required. We will do our best to amend your order before it’s dispatched. We cannot guarantee that this will be possible. 

- How do I return my shoes?

Please see our Returns Policy section.

- What happens if I don’t receive an order confirmation?

In the event of non-receipt of an order confirmation, please email our customer services team.

- Do you ship worldwide?

Yes - we ship worldwide via courier. However please allow for additional delivery time. If you are unsure as to how long your order will take to arrive then please email our customer services team at info@bondandcarnaby.com.

GENERAL

- Do you have stockists?

Yes- please click here to see our current Stockists